Rules Of The Road
You can reschedule your trip with no penalty. You can cancel the vehicle for a full refund, less a 5% service fee, up to 14 days prior to the rental. If you cancel less than 14 days prior to the rental, you will receive a refund for 50% of the rental fee. Cancellations must be made in writing.
We are unable to offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) you return the vehicle early.
Hawai'i Overlanders reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and you are determined to go surfing, etc.). If we cancel the reservation you will receive a full refund.
When you rent from Hawai'i Overlanders, the most important rule is that you must have fun. See the Policies for Renters below for the less fun, but equally important rules.
You pay 50% of the total rental fee at the time of booking. You pay the remainder 14 days before the rental period, or, if booking with less than 14 days to go, at the time of booking.
You will be charged a $250 - $1500 security deposit two days before your trip begins depending on which vehicle you're renting. This deposit will be released, less any damages or additional fees (fuel, mileage charges, etc) typically within a week of returning the vehicle.
Your van will have a full tank of gas when you pick it up. Please make sure to fill it back up before you return it. Alternatively, we'll refuel for you at $5/gallon.
You are responsible for any fines, tolls, or campground registration fees. These costs are typically deducted from your security deposit.
We want you to go have the adventure of your life, but, we don't want you taking the vehicles off-road.
Most of our vehicles are not appropriate for unimproved roads, 4×4 tracks, thick mud, wet or heavy sand, heavily washboarded or pothole-laden roads. Hawai'i Overlander's fleet is great for paved roads and established campgrounds. Unpaved state roads are permitted as long as they are maintained and well-graded. Exercise caution and good judgment when traveling on such roads, and, when in doubt either drive very slowly or just don't do it. If you do venture off-road, you will be responsible for all damages to the vehicle and all costs associated with any necessary towing or other expenses that result from your breaking this very important rule.
We do not rent to drivers under the age of 25 and we do a DMV check on all drivers to ensure they meet minimum requirements. If you've had two or more major moving violations or any DUIs in the past, you will be denied access to renting. If you fail the DMV check you will receive a full refund.
You agree to never drive carelessly or negligently while driving a Hawai'i Overlander vehicle, nor to drive while under the influence of alcohol or drugs, nor permit operation of the vehicle by any person except those signed to the agreement.
You are responsible for checking all fluid levels, including oil and coolant levels at each refueling. You are also responsible for checking air tire pressure, lug nuts, and wheels at each refueling. You are responsible for mechanical damages due to negligence in operation and/or maintenance.
If you are in an accident please call us as soon as it is safe to do so. If the accident involves other drivers, please be sure to get everyone involved's license and insurance information. You should also plan on calling the local authorities to report the accident. If the accident results in disruption of your trip, you are responsible for any lodging, transportation, or food costs while the vehicle is out of service. Accidents typically result in an insurance claim. The insurance policy you purchased as part of your rental will likely kick in; recall that there is a $2,500 deductible for comp and collision on Hawai'i Overlander's policy.
If you experience a mechanical failure, please call as soon as possible to report and discuss the issue. We will do our best to have the vehicle repaired promptly by a repair facility close to the breakdown location, and should be able to get you back on the road relatively quickly, particularly when you have purchased the recommended 24-Hour Roadside Assistance package. For breakdowns that last 24 hours or longer, we agree to refund the daily rental rate for the amount of time the vehicle is out of service. You are responsible for any lodging, transportation, or food costs while the vehicle is out of service. Hawai'i Overlanders liability is limited to refunding your rental fees as detailed above.
If the mechanical failure is due to no fault of yours (e.g. the timing belt breaks) the individual van owner will be responsible for paying any costs associated with the repair and recovery of the vehicle. If, however, it is deemed that the mechanical failure is the result of negligence (e.g. you failed to check the oil levels) or inappropriate driving (e.g. you overheated the engine by trying to go 80 miles an hour over a mountain pass), you will be held responsible for covering the cost of the repair and recovery.
In the unlikely event that something happens, we'll do everything we can to get you back on the road so you can keep enjoying your adventure.
Things happen. If you are driving along and a rock dings the windshield, you are responsible for any costs associated with fixing the windshield. This is true of any small ding, scratch, or minor damage to the vehicle. You'll do a walk around with a team member before checking out the vehicle, and another upon return of the vehicle. The cost to repair minor scrapes, dings and damages will be deducted from your security deposit.
Please do not smoke cigarettes, tobacco, marijuana, or anything else in our rentals.
There is no set pick-up and drop-off time. You'll make arrangements suited to your needs and schedule with us. At pick up, you'll receive a detailed orientation to your vehicle. Plan on about an hour to finalize paperwork and fully acquaint yourself with the vehicle.
The rental period is generally considered to be 24 hours. If you pick up the van at 10 am, you'll be expected to return it by 10 am on the return day. Most van owners can accommodate requests for extra time. For every hour beyond the 24 hour time period, we charge $20/hour. If not arranged in advance, the fee will be deducted from your security deposit. We also offer the option to add a half-day, prices vary based on the vehicle type, so that you can pick up in the morning and drop off in the evening without worrying about an hourly charge.
We kindly ask for you to wash dishes, tidy up, refill the fuel tank, and put all trash in a bag.